Financial Assistance Policy

St. Mary’s Medical Center is committed to ensuring that uninsured patients and underinsured patients meeting medical hardship criteria within the communities we serve who lack financial resources have access to emergency and medically necessary hospital services.

St. Mary’s Medical Center and its staff will:

• Treat all patients equitably, with dignity, respect, and compassion;
• Serve the emergency health care needs of everyone who presents to our facilities, regardless of a patient's ability to pay for care;
• Assist those patients who are admitted through our admission process for non-urgent, medically necessary care who cannot pay for the care they receive; and
• Balance needed financial assistance for some patients with broader fiscal responsibilities to keep its hospitals' doors open for all who may need care in the community.

In meeting its commitments, St. Mary’s Medical Center will work with those seeking emergency and medically necessary care to better understand each patient’s financial resources.

Financial counselors are on hand to address your concerns. Their offices are located on the main floor near the main lobby registration area. They are available Monday through Friday, 8 a.m. to 4:30 p.m. or may be reached by phone at 304.526.1539 or 304.399.7238.

Learn more about our Financial Assistance Policy.

• Financial Assistance Income Verification and Application
• 2025 Federal Poverty Guidelines
• Appendix A - Amounts Generally Billed (AGB) Calculation
• Appendix B - Financial Assistance Policy Plain Language Summary
• Appendix C - Provider List